Privacy Policy

This Privacy Policy describes in detail how Trustworthybrtru ("we", "us", "our") collects, uses, stores, and protects your personal data when you access our website at trustworthybrtru.world, when you purchase or use our diet plans for glowing skin, skin diet guides, and detox meal programs (the "Products"), and when you interact with us in any other way. We are based at Große Bockenheimer Str. 37-39, 60313 Frankfurt am Main, Germany. This policy is intended to provide you with clear and comprehensive information in accordance with the General Data Protection Regulation (GDPR) and applicable German data protection law, including the Bundesdatenschutzgesetz (BDSG).

Data Controller and Contact

The data controller responsible for your personal data in connection with this website and our Products is Trustworthybrtru. As the data controller, we determine the purposes and means of the processing of your personal data. For any questions regarding this policy, your personal data, or to exercise your rights, you may contact us using the contact form on our website, by post at the address above, or by using the other contact details published on trustworthybrtru.ddd. We will respond to your request without undue delay and in any event within one month of receipt, subject to any extension permitted by law where requests are complex or numerous.

Scope and Applicability

This Privacy Policy applies to all visitors to our website, to anyone who submits an enquiry or uses our contact form, and to all customers who purchase or use our Products, including the 7-Day Glow Starter, the 28-Day Radiance Program, and the 90-Day Transformation. It covers personal data collected through our website, by email, by post, or through any other channel by which you communicate with us in connection with our Products or services. It does not apply to third-party websites or services that may be linked from our site or that we do not control.

Personal Data We Collect

We collect personal data that you provide voluntarily when using our services. This may include your name, email address, postal address (where relevant for delivery of any physical materials or for billing), telephone number if you choose to provide it, and any message, preferences, or dietary requirements you share when contacting us or when ordering our Products. When you order a Product such as the 7-Day Glow Starter, 28-Day Radiance Program, or 90-Day Transformation, we also collect and process information necessary to fulfil the order, including payment-related information to the extent required by our payment processors. We do not collect sensitive health data beyond any dietary preferences, allergies, or restrictions you voluntarily share to tailor your diet plan or detox meal suggestions. We do not require you to provide health data; any such information is given at your sole discretion and is used only to personalise your plan where you have requested it.

We may also collect certain technical data automatically when you visit our website, such as your IP address, browser type and version, device type, referring URL, and pages visited. This information may be collected through cookies and similar technologies as described in our Cookies Policy. Where such data can be linked to you or your device in a way that constitutes personal data, we process it in accordance with this Privacy Policy.

How We Use Your Data

We use your personal data for the following purposes: to process your enquiries and respond to your messages submitted via our contact form or by email; to deliver the Products you have purchased, including sending meal plans, shopping lists, recipes, and guidance materials by email or through a secure download link; to personalise your diet plan or detox meal recommendations where you have requested such customisation based on your preferences or dietary requirements; to communicate with you about your order, delivery, or any follow-up support; to send you important notices regarding changes to our services or legal terms where necessary; to improve our website, our Products, and our customer service; to analyse how our website and Products are used in an aggregated or anonymised manner; to comply with legal and regulatory obligations applicable in Germany and the European Union; and to establish, exercise, or defend legal claims where necessary.

We will not use your personal data for purposes incompatible with those described above without informing you and, where required by law, obtaining your consent. If we intend to use your data for direct marketing, we will do so only where permitted and with your consent, which you may withdraw at any time.

Legal Basis for Processing

We process your personal data only where we have a valid legal basis. Specifically: we process data on the basis of your consent when you submit the contact form and agree to the processing of your data as indicated there, when you agree to receive marketing communications, or when you voluntarily provide dietary or other preferences for personalisation of your plan; we process data on the basis of contract performance when you purchase our diet plans or detox meal programs, so that we can deliver the 7-Day Glow Starter, 28-Day Radiance Program, 90-Day Transformation, or other Products you have ordered and provide associated support; we process data where necessary for our legitimate interests in operating and improving our business and website, in preventing fraud, in ensuring security, and in communicating with you about your orders, provided that those interests do not override your rights and freedoms; and we process data where necessary to comply with a legal obligation to which we are subject. Where we rely on consent, you may withdraw it at any time without affecting the lawfulness of processing based on consent before its withdrawal. Where we rely on legitimate interests, you have the right to object to such processing as described in the section on your rights below.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to provide our Products and support, to resolve disputes, to comply with legal and regulatory requirements (such as tax and commercial law obligations in Germany), and to establish, exercise, or defend legal claims. For contact form submissions and general enquiries, we typically retain data for the period necessary to respond and for a limited follow-up period (for example, up to twenty-four months) unless a longer retention is required for legal or operational reasons. For purchasers of our diet plans and detox meal programs, we retain order and contact data for the duration of your plan and for a reasonable period thereafter (typically up to seven years for accounting and legal compliance) unless you request erasure and we have no overriding legal obligation to retain the data. After the retention period has expired, we will securely delete or anonymise your personal data so that it can no longer be associated with you.

Sharing and Disclosure

We do not sell your personal data to third parties. We may share your data with service providers (processors) who assist us in operating our website, processing payments, delivering emails, or otherwise performing services on our behalf. Such processors are bound by contract to process your data only on our instructions and to implement appropriate security measures. They may be located within the European Economic Area (EEA) or in third countries; where we transfer data to a third country, we ensure that appropriate safeguards are in place (such as adequacy decisions, standard contractual clauses, or other mechanisms approved by the European Commission or under applicable law). We may also disclose your data where required by law, court order, or governmental or regulatory authority, or where necessary to protect our rights, your safety, or the safety of others, to detect or prevent fraud, or to enforce our terms and policies.

Your Rights

Under applicable data protection law, including the GDPR and the BDSG, you have the following rights in relation to your personal data: the right of access: you may request a copy of the personal data we hold about you and information about how we process it; the right to rectification: you may request that we correct any inaccurate or incomplete personal data; the right to erasure: in certain circumstances (for example, where the data is no longer necessary, where you withdraw consent, or where the data has been unlawfully processed), you may request that we erase your personal data; the right to restrict processing: in certain circumstances you may request that we restrict the processing of your data (for example, while we verify the accuracy of data or where you have objected to processing); the right to data portability: where we process your data by automated means on the basis of consent or contract, you may request to receive your data in a structured, commonly used, machine-readable format or to have it transmitted to another controller where technically feasible; the right to object: where we process your data on the basis of legitimate interests, you have the right to object to such processing on grounds relating to your particular situation, and we will cease processing unless we demonstrate compelling legitimate grounds that override your interests, rights, and freedoms; and where we process your data for direct marketing, you have an absolute right to object at any time. You also have the right to withdraw consent at any time where processing is based on consent, without affecting the lawfulness of processing based on consent before its withdrawal, and the right to lodge a complaint with a supervisory authority. In Germany, the competent authority is the Datenschutzbehörde of the federal state in which you reside or in which we are established. To exercise any of these rights, please contact us using the details on our website. We will respond within the time limits set by applicable law.

Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, loss, or destruction. Such measures include, where applicable: secure transmission of data (for example, via HTTPS); access controls and authentication; encryption of sensitive data at rest where appropriate; regular review of our security practices; and training of personnel who have access to personal data. Despite our efforts, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security of your data; we encourage you to use secure connections, to keep your contact details and any account credentials confidential, and to notify us promptly if you suspect any unauthorised access to your data.

Children

Our website and Products are not directed at individuals under the age of sixteen. We do not knowingly collect personal data from children. If you are a parent or guardian and believe that your child has provided us with personal data without your consent, please contact us and we will take steps to delete such information from our systems.

Third-Party Links

Our website may contain links to third-party websites (for example, Google Maps for displaying our business location). This Privacy Policy does not apply to those sites. We are not responsible for the privacy practices or content of third-party websites. We encourage you to read the privacy policies of any third-party sites you visit before providing any personal data to them.

International Transfers

Your personal data may be transferred to and processed in countries outside the EEA, including where our service providers are located. Where we make such transfers, we ensure that appropriate safeguards are in place, such as an adequacy decision by the European Commission, standard contractual clauses, binding corporate rules, or other mechanisms permitted under the GDPR. You may request further information about the safeguards we use by contacting us.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, our Products, our technology, or the law. The updated version will be posted on this page with a revised effective date. Where changes are material, we may notify you by email or by a prominent notice on our website where appropriate and where required by law. We encourage you to review this policy periodically. Your continued use of our website or Products after the effective date of any changes constitutes your acceptance of the updated policy, subject to any additional consent we may seek where required.

Contact

For any questions about this Privacy Policy or our handling of your personal data in relation to our diet plans for glowing skin and detox meal Products, please contact us at Große Bockenheimer Str. 37-39, 60313 Frankfurt am Main, Germany, or via the contact form on our website. Our full URL is https://trustworthybrtru.world/ We will endeavour to respond to your enquiry as soon as reasonably possible.

The information provided on our website and in our Products is for educational purposes only and is not intended to replace medical advice.